Effective April 19, 2018
• Users in the general public ("Website Users") who visit and use the publicly-accessible website located at DonationMatch.com ("DonationMatch Site"). Website Users include, by way of example, but not limitation, users who: submit feedback, questions, comments or other user-generated content on the publicly-accessible DonationMatch support portal at http://donationmatch.zendesk.com; sign up to receive marketing and other communications regarding DonationMatch and its partners through the "Contact Us" or "Join our email list" or similar features available on the DonationMatch Site; publicly state their preferences, experiences or interests regarding DonationMatch or DonationMatch's product or service offerings, in each case as expressed in the course of such user's use of the DonationMatch Site by selecting a "Like," "Follow," "+1," or similar public designation of interest.
• Users who are customers or prospective customers of DonationMatch ("Services Users") who access and use DonationMatch-branded or DonationMatch-owned software-as-a-service (the "DonationMatch Applications"), whether on a trial, free, or paid subscription basis.
• Users in the general public who temporarily interact with the DonationMatch Applications in the course of participating in one or more online promotions, surveys, or other marketing campaigns or activities operated by DonationMatch or a Services User (“Social User”). The use of information collected through our DonationMatch Applications shall be limited to the purpose of providing the service for which the Client has engaged DonationMatch.
INFORMATION DONATIONMATCH MAY RECEIVE FROM USERS
Website Users. If you are a Website User, in the course of using the DonationMatch Site, you may provide DonationMatch with (i) personally identifiable information ("Personal Information") such as your name, phone number, email address; (ii) information on behalf of an organization (nonprofit, school, business, and/or brand) you represent (“Organization Information”); and (iii) feedback, ratings, suggestions, complaints, or other descriptions of your experiences (with DonationMatch, DonationMatch service users, or its partners), preferences, or interests in DonationMatch or the DonationMatch Applications ("Feedback").
Services Users. If you are a Services User, in the course of using the DonationMatch Site or the DonationMatch Applications, you may provide DonationMatch with (i) Personal Information in your user or account profile with DonationMatch, such as your name, phone number, credit card or other billing information, email address, and home and/or business postal addresses; and (ii) Personal Information in your user or account profile with the third party social media platform providers that interact with the DonationMatch Applications (such as Facebook or Twitter), that may include, but are not limited to, your log in credentials and profile information you have elected to make public; (iii) information on behalf of the organization (nonprofit, company, business, and/or brand) you represent (“Organization Information”), such as EIN, name, contact information (yours and others'), event information and attendee demographics; (iv) Personal Information of your Organization’s Partners that you elect to collect, process, and/or store in connection with such Partners' participation in an event or promotion you run on your organization’s event website using the DonationMatch Applications; and (iv) Feedback.
Social Users. If you are a Social User, in the course of using the DonationMatch Applications, DonationMatch may receive, directly or through Services Users, Personal Information of yours that may include, but is not limited to, (i) your social media profile (e.g. your Facebook profile name or handle, and its associated email address, but never your password); (ii) information posted on your social media profile such as wall posts, likes, dislikes, or items you follow, but only to the extent that you make this information publicly available or that you provide this information to the Services Users in response to a promotion or other marketing campaign operated by the Services Users by use of the DonationMatch Applications.
If you are a Services or Social User, we may provide you the opportunity to refer friends or contacts to a Services User promotion. If you choose to do so we may ask you for the referred party's name and/or email address. We will automatically send the referred party a one-time email inviting him or her to view the Services User promotion. DonationMatch stores this information for the sole purpose of sending this one-time email and tracking the success of the referral. The referred party may contact us at support@DonationMatch.com to request that we remove this information from our database.
DonationMatch collects information under the direction of its Services Users and may have no direct relationship with the individuals whose personal data it processes.
INFORMATION DONATIONMATCH COLLECTS
In addition to the information identified above, and regardless of the type of User you are, when you visit the Site, DonationMatch's servers and our third party tracking-utility partners may automatically record information that your browser sends whenever you visit a website through log files. This information may include, but is not limited to, your computer's Internet Protocol address, browser type, the web page you were visiting before you came to our Site and information you search for on our Site.
Cookies. Like many websites, DonationMatch also uses "cookies" to collect information. We do link the information we store in cookies to any personally identifiable information you submit while on our site. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. DonationMatch uses "persistent cookies" for your convenience to save your registration ID and login password for future logins to the Site; and we use "session ID cookies" to enable certain features of the Site, to better understand how you interact with the Site, and to monitor aggregate usage and web traffic routing on the Site. Most browsers automatically accept cookies. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of our services.
We and/or our third party service providers employ software technology that help us better manage content on our site by informing us what content is effective. We may tie the information gathered in this manner to our customers' personally identifiable information.
We use, or have used, MailChimp, Infusionsoft, Sendgrid, Zendesk, and other third party service providers to send HTML-based emails which let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
HOW DONATIONMATCH USES INFORMATION
We will only share your personal information with third parties in the ways that are described in this privacy statement. DonationMatch uses Personal Information obtained by technical means or directly or indirectly from Users for the following purposes: (i) to provide and improve the Site, the DonationMatch Applications, the services, features and content, (ii) to administer Services Users' membership and Users' use of our Site, (iii) to enable Users to enjoy and easily navigate the Site and DonationMatch Applications, (iv) to better understand Users' needs and interests, (v) to fulfill requests Users may submit to DonationMatch, (vi) to personalize Users' experience on the Site or DonationMatch Applications, (vii) to provide or offer software updates and product announcements, and (viii) to provide Users with further information and offers from DonationMatch or third parties that DonationMatch believes Users may find useful or interesting, including newsletters, marketing or promotional materials and other information on services and products offered by DonationMatch or third parties.
DonationMatch uses tools to track user behavior (including, but not limited to Google Analytics and web server logs). We use this information to improve the customer experience and perform audits for security purposes.
SERVICE PROVIDERS AND BUSINESS PARTNERS
DonationMatch may employ third party companies and individuals to operate the Site or the DonationMatch Applications to perform Site-related services (such as to build and maintain services, database management, customer support, sending emails on our behalf and web analytics and improvement of the Site's features) or to assist us in analyzing how the Site and the DonationMatch Applications are used. These third parties have access to your Personal Information only for purposes of performing these tasks on DonationMatch's behalf.
DonationMatch may, with your permission, provide Personal Information to its business partners or other entities with whom DonationMatch has cooperative relationships so that they may send you promotional and other information you have requested from DonationMatch or such business partners. If you provide us with your Personal Information for these purposes and would no longer prefer it be used you may contact us at support@DonationMatch.com
CREDIT CARD PROCESSING
DonationMatch uses an outside, PCI-compliant card processing company to bill Services Users who are purchasing services from DonationMatch. This information is collected and transmitted in a secure manner using SSL encryption. The credit card processing company does not retain, share, store or use Personal Information for any secondary purposes beyond filling your order. In addition, DonationMatch does not collect credit card data from Social Users who participate in marketing campaigns or promotions.
USER PROFILE INFORMATION
If you are a Services User, DonationMatch displays your submitted Profile Information, Organization’s Profile Information, and Listings Information on your profile page and elsewhere on the Site and DonationMatch partnered and owned sites, which may be publicly visible. You can review and revise your profile information at any time by logging on to your account and making the applicable changes. If you decide at any time that you no longer wish to utilize DonationMatch services, you may contact us at support@DonationMatch.com to request that we remove this information from our database.
If you are either a Website User or a Services User and decide at any time that you no longer wish to receive email or marketing communications from DonationMatch, please follow the unsubscribe instructions provided in any of the communications.
We collect information on behalf of our Services Users. If you are a Social User of one of our Services Users and would no longer like to be contacted by one of our Services Users that use our service, please contact the Services Users that you interact with directly.
PUBLICLY-AVAILABLE PERSONALLY-IDENTIFIABLE INFORMATION
Services Users may create Listings on the DonationMatch site for events, goods, gift certificates, products, promotional offers, programs, partnership opportunities, and/or samples for distribution on behalf of their Organizations. Listings whose privacy statuses are “Visible” or "Active" are considered publicly available and may be published or promoted by DonationMatch through social media, email, verbally, or other communications. Event listings are by default “Visible,” therefore publicly available, when published.
DonationMatch hereby notifies you that, while DonationMatch discourages the collection and use of any sensitive personally-identifiable information on the part of its Services Users, DonationMatch does not and cannot review or monitor the type of information which Services Users choose to collect from Social Users as a condition to, or in the course of any interaction by use of the DonationMatch Applications.
SOCIAL MEDIA FEATURES
OUR POLICY TOWARD CHILDREN
Neither the Site nor the DonationMatch Applications are directed to children under 18. DonationMatch does not knowingly collect Personal Information from children under 13. If a parent or guardian becomes aware that his or her child has provided DonationMatch with Personal Information without their consent, he or she should contact us at support@DonationMatch.com. If DonationMatch becomes aware that a child under 13 has provided DonationMatch with Personal Information, DonationMatch will delete such information from its files, and perform any other acts necessary to comply with applicable law or regulations.
DonationMatch reserves the right to use and disclose any information that is aggregate in format or does not contain Personal Information (such as statistics and survey results that do not identify you individually by name).
ACCESS TO, CHANGING OR DELETING YOUR INFORMATION
All Service Users may review, update, correct or delete the Personal Information provided in their registration or account profile by making changes on the account settings page of the DonationMatch Site or by contacting us at support@DonationMatch.com. If you request to delete all such information, then your account may become deactivated and you will not be able to use the DonationMatch Applications. The results of activity prior to deactivation--including but not limited to approval of requests, gift certificates received through use of our service, or generated within our system--may be invalidated as well.
Please note that the above will not apply to communications about the DonationMatch Applications that are considered part of DonationMatch's service, in which case you will continue to receive such communications and may not opt out of receiving them unless you cancel your use or subscription to the DonationMatch Applications.
If you are a Social User, your Personal Information may not be stored in a way that enables DonationMatch to individually excise your data. However, your Personal Information will be expunged, overwritten and/or permanently deleted from DonationMatch's servers in accordance with industry-standard data retention policies and procedures.
DonationMatch does not necessarily have a direct relationship with the individuals whose personal data it processes. A Social User who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to DonationMatch's Services User (the data controller). If the Services User requests DonationMatch to remove the data, we will respond to their request within 30 business days.
We will retain your information as well as information we process on behalf of our Services User for as long as your account is active or as needed to provide services to you or other Services Users with whom you interacted through our site. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
DonationMatch will respond to requests for access within 30 days.
We post customer testimonials and on our web site and our own social media accounts which may contain personally identifiable information or images. We do obtain the customer's consent either verbally or by email prior to posting the testimonial to post their name along with their testimonial. If you want your testimonial removed please contact us at support@DonationMatch.com
By providing DonationMatch with Feedback, you hereby grant to DonationMatch a royalty-free, worldwide, transferable, sublicenseable, irrevocable, perpetual license to use any Feedback and/or to incorporate such Feedback into the Site, or DonationMatch Applications or any service or product developed by DonationMatch. You acknowledge and agree that any DonationMatch Application, the Site, or other product or service incorporating such suggestions, enhancement requests, recommendations or other feedback shall be the sole and exclusive property of DonationMatch and all such recommendations shall be free from any confidentiality restrictions that might otherwise be imposed upon DonationMatch pursuant to your written or electronic agreement with DonationMatch.
LINKS; MARKETING CAMPAIGNS
The DonationMatch Site and the DonationMatch Applications may contain links to other sites. Please be aware that DonationMatch is not responsible for the content or privacy practices of such other sites. DonationMatch encourages all Users to read the privacy statements of any other site that collects personally-identifiable information.
DonationMatch takes industry-standard precautions to protect Personal Information. For example, whenever DonationMatch collects credit card data or other payment information, that information is protected using industry standard encryption and transmitted to DonationMatch in a secure way. You can verify this by looking for "https" at the beginning of the address of the particular web page.
While the safeguards implemented by DonationMatch may help prevent or slow unauthorized access, maintain data accuracy, and facilitate the appropriate use of data, NO GUARANTY IS OR CAN BE MADE THAT YOUR INFORMATION IS SECURE FROM INTRUSIONS AND OR UNAUTHORIZED ACCESS BY THIRD PARTIES. If you have any questions about security on our Web site, you can contact us at support@DonationMatch.com
COMPLIANCE WITH LAWS AND LAW ENFORCEMENT
DonationMatch cooperates with government and law enforcement officials and private parties to enforce and comply with law. DonationMatch will disclose any information about you to government or law enforcement officials or private parties as DonationMatch, in its sole discretion, believes necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of DonationMatch or a third party, to protect the safety of the public or any person, or to prevent or stop any activity DonationMatch may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable.
DonationMatch may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
LOCATION OF DONATIONMATCH SERVERS
DonationMatch's computer systems are currently based in the United States, so your Personal Information will be processed by us in the United States. In accordance with applicable law, Personal Information collected on the site may be transferred, stored and processed in the United States. By submitting your Personal Information to DonationMatch or the DonationMatch Applications, directly or indirectly through a Services User, you consent to such processing of your personal information.
CHANGES TO THIS POLICY
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